Order & Delivery
Answers to questions that we are often asked
How much are the shipping costs?
We do not charge shipping costs . All orders from HIP ORGNL® are shipped for free !
How many days will it take before I receive my HIP ORGNL®?
We ship free of charge within the Netherlands, to Belgium and Germany as standard. The following applies to all wall decorations and outdoor posters: orders placed before 4:00 PM on working days will be delivered the next working day . Shipping to Germany takes 1 to 2 working days longer. If you have a special adjustment, shipping time may take 1 business day longer.
The decorative cushions have a delivery time of 3 working days . If you have ordered both decorative cushions and wall decorations/outdoor posters, the delivery time of the decorative cushions will be adhered to.
If the package has been given to the delivery service, you will receive the track & trace information (link) by e-mail with which you can track the delivery. All orders are shipped with DHL or our HIP ORGNL® courier service. Have you not received your package yet? Please send an email to service@hiporgnl.com . We will help you as quickly as possible.
Which countries do you ship to?
We ship free of charge within the Netherlands, to Belgium and Germany as standard.
Can I also indicate a different shipping address?
Yes, you can choose to use a different shipping address when ordering.
How is my package sent?
All orders are shipped with DHL or our HIP ORGNL® courier service. The HIP ORGNL® wall decorations are securely packed in cardboard to prevent transport damage.
Are not you home? DHL or the HIP ORGNL® courier service will then try to re-deliver the package to you the next working day. You can follow the status of your package via the track & trace link sent.
I haven't received my order yet?
Have you not received your order after 3 working days after shipping confirmation? Please send an email to service@hiporgnl.com . We will help you as quickly as possible. Do not forget to mention your order number. Please note: weekends are not considered working days.