Privacy Policy & Disclaimer
About our privacy policy
HIP ORGNL ® cares a lot about your privacy. We therefore only process data that we need for (improving) our services and handle the information we have collected about you and your use of our services with care. We never make your data available to third parties for commercial purposes. The processing of data is done on the basis of the European General Data Protection Regulation (AVG, or known in Europe as GDPR). This privacy policy applies to the use of the website and the services provided by HIP ORGNL® . This privacy policy describes what information about you is collected by us, what this information is used for and with whom and under what conditions this information may be shared with third parties. We also explain to you how we store your data and how we protect your data against misuse and what rights you have with regard to the personal data you provide to us. If you have any questions about our privacy policy, please contact us, you will find the contact details at the end of our privacy policy.
About data processing
Below you can read how we process your data, where we store it, which security techniques we use and for whom the data is visible.
Cookies
This website uses cookies. Cookies are small text files that are sent to the browser by a website, after which the browser stores this data. When you next visit the website, the stored data will be sent back to the website by the browser. Cookies come in all shapes and sizes. This website uses technical cookies, analytical cookies and marketing cookies. Below we explain what these cookies are used for.
- Technical cookies Technical cookies are necessary for the website to function properly. These cookies are necessary to ensure that you have an optimal user experience. No personal data is processed when using technical cookies.
- Analytical cookies Analytical cookies are used to collect information about how website visitors use and experience our website. This information allows us to optimize the website, monitor the operation of the website and improve the user experience. No personal data is processed when using analytical cookies
- Marketing cookies Marketing cookies, also called tracking cookies, are used to track the surfing behavior of website visitors across the internet.
Personal data that we process
Order
If you place an order, we process the following personal data:
- First and last name
- Address details (NAW)
- phone number
- E-mail address
- IP address
- Bank account number (this is processed by our payment processor and not stored in our system.)
This information is necessary for us to process an order. We respect your right to inspect, correct or delete personal data upon your request.
Management and access to personal data
Subject to statutory provisions to this effect in legislation and regulations, only those who are charged with managing the customer base and/or those who are associated with the processing of personal data or who are necessarily involved in it have access to the personal data, including employees and processors of HIP ORGNL ® . HIP ORGNL ® uses the following online tools:
- Google Analytics
- Crisp chat box & help function
These online tools are used, among other things, to analyze the surfing behavior of website visitors and to collect website statistics. The above parties such as Facebook have their own privacy statement and bear their own responsibility for it.
Payment processors
Mollie
We use the Mollie platform to process payments in our online store. Mollie processes your name, address and residence details and your payment details such as your bank account or credit card number. Mollie has taken appropriate technical and organizational measures to protect your personal data. Mollie reserves the right to use your data to further improve the services and in this context to share (anonymized) data with third parties. All the above-mentioned guarantees with regard to the protection of your personal data also apply to the parts of Mollie's services for which they engage third parties. Mollie does not store your data for longer than is permitted by the legal periods.
Payment methods from Klarna
In collaboration with Klarna Bank AB (publ), Sveavägen 46, 111 34 Stockholm, Sweden, we offer you Klarna Postpay. Payment must be made to Klarna.You can find more information in Klarna's terms of use . General information about Klarna can be found here . Your personal data is processed by Klarna in accordance with the applicable personal data protection law and as described in Klarna's privacy statement .
In order to offer you Klarna's payment methods, we must transfer your personal data to Klarna. This only happens when you choose to pay with Klarna. Klarna uses the data to assess whether you can use the payment methods. The personal data is your name, address, telephone number, payment history and the details of your order, such as the payment method, the delivery address, the products ordered and the like.Your personal data is processed by Klarna in accordance with the applicable personal data protection law and as described in Klarna's privacy statement .
Shipping and logistics
DHL and HIP ORGNL ® courier
If you place an order with us, it is our job to have your package delivered to you. We deliver the packages with DHL and HIP ORGNL ® courier. It is therefore necessary that we share your name, address and residence details with DHL and HIP ORGNL ® courier. This data is only used for the execution of the agreement. In the event that DHL engages subcontractors, DHL will also make your data available to these parties.
Email and mailing lists
We use the services of our IT partner/web hoster for our regular business e-mail traffic. This party has taken appropriate technical and organizational measures to prevent misuse, loss and corruption of your and our data as much as possible. They do not have access to our mailbox and we treat all our e-mail traffic confidentially.
Purpose of data processing
General purpose of the processing
We use your data exclusively for the purpose of our services. This means that the purpose of the processing is always directly related to the assignment you provide. We do not use your data for (targeted) marketing. If you share data with us and we use this data to contact you at a later time - other than at your request - we will ask you for explicit permission to do so. Your data will not be shared with third parties, other than to comply with accounting and other administrative obligations. These third parties are all bound to confidentiality on the basis of the agreement between them and us or an oath or legal obligation.
Automatically collected data
Data collected automatically by our website is processed with the aim of further improving our services. This data (for example your IP address, web browser and operating system) is not personal data.
Cooperation in tax and criminal investigations
In appropriate cases, HIP ORGNL® may be required by law to share your data in connection with government tax or criminal investigations. In such a case we are forced to share your data, but we will oppose this within the possibilities offered by the law.
Retention periods
We keep your data as long as you are our client. This means that we keep your customer profile until you indicate that you no longer wish to use our services. If you inform us of this, we will also regard this as a request to be forgotten. Based on applicable administrative obligations, we must keep invoices with your (personal) data, so we will keep this data for as long as the applicable period runs. However, employees no longer have access to your client profile and documents that we have produced in response to your assignment.
Your rights
Under applicable Dutch and European legislation, you as a data subject have certain rights with regard to the personal data processed by or on behalf of us. We explain below what these rights are and how you can invoke these rights. In principle, to prevent misuse, we only send copies and copies of your data to your email address already known to us. In the event that you wish to receive the data at a different e-mail address or, for example, by post, we will ask you to identify yourself. We keep an administration of completed requests, in the case of a request to be forgotten we administer anonymized data. You will receive all copies and copies of data in the machine-readable data format that we use within our systems. You have the right to file a complaint with the Dutch Data Protection Authority at any time if you suspect that we are using your personal data incorrectly.
Right of inspection
You always have the right to inspect the data that we process or have processed that relates to your person or can be traced back to you. You can make a request to that effect, our contact details can be found at the bottom of this page. You will then receive a response to your request within 30 days. If your request is granted, we will send you a copy of all data at the e-mail address known to us, with an overview of the processors who have this data, stating the category under which we have stored this data.
Right of rectification
You always have the right to have the data that we process or have processed that relates to your person or can be traced back to you amended. You can make a request to that effect to us, our contact details can be found at the bottom of this page. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation that the data has been adjusted to the e-mail address known to us.
Right to restriction of processing
You always have the right to limit the data that we process that relates to your person or that can be traced back to you. You can make a request to that effect to us, our contact details can be found at the bottom of this page. You will then receive a response to your request within 30 days. If your request is granted, we will send you a confirmation to the e-mail address known to us that the data will no longer be processed until you cancel the restriction.
Right to portability
You always have the right to have the data that we process or have processed that relates to your person or can be traced back to you, processed by another party. You can make a request to that effect to us, our contact details can be found at the bottom of this page. You will then receive a response to your request within 30 days. If your request is granted, we will send you copies or copies of all data about you that we have processed or that has been processed on our behalf by other processors or third parties at the e-mail address known to us. In all likelihood, we can no longer continue the service in such a case, because the secure linking of data files can no longer be guaranteed.
Right to object and other rights
Where appropriate, you have the right to object to the processing of your personal data by or on behalf of HIP ORGNL® . If you object, we will immediately stop data processing pending handling of your objection. If your objection is well-founded, we will make copies and/or copies of data that we process or have processed available to you and then permanently discontinue the processing. You also have the right not to be subject to automated individual decision-making or profiling. We do not process your data in such a way that this right applies. If you believe that this is the case, please contact us, our contact details can be found at the bottom of this page.
Online store software
Our IT partner and web host have access to your data to provide us with (technical) support, they will never use your data for any other purpose. Based on the agreement we have concluded with them, we are obliged to take appropriate security measures. These security measures consist of the application of SSL encryption and a strong password policy. Backups are made regularly to prevent data loss. Appropriate technical and organizational measures have been taken to prevent loss and unauthorized use of your personal data and our IT partner is obliged to maintain confidentiality under the agreement.
Changes to the privacy policy
We reserve the right to change our privacy policy at any time. However, you will always find the most recent version on this page. If the new privacy policy has consequences for the way in which we process already collected data relating to you, we will inform you by e-mail.
Data protection officer
We have not appointed a data protection officer, but we are happy to help you with questions about the GDPR. You can contact us for this.Contact details
HIP ORGNL®
Chamber of Commerce number: 70950423
VAT Number: NL001249813B70
Business address: Answer number 6020, 3828 ZV Hoogland, Netherlands
Phone: +31 (0) 85 - 30 34 318
Email: service@hiporgnl.com
